An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?
Crossref DOI link: https://0-doi-org.brum.beds.ac.uk/10.1186/s12875-016-0484-1
Published Online: 2016-07-21
Published Print: 2016-12
Update policy: https://0-doi-org.brum.beds.ac.uk/10.1007/springer_crossmark_policy
Barragry, Ruth A.
Varadkar, Leo E.
Hanlon, David K.
Bailey, Ken F.
O’Dowd, Tom C.
O’Shea, Brendan J.